President
Poornima is passionate about empowering women entrepreneurs and fostering the growth of women-owned enterprises. As the founder of USA InfoTech, an SBA certified 8(a), Minority Women-Owned Small Business, Poornima’s mission is to build a thriving organization while helping others succeed along the way. With over 20 years of experience in Information Technology, she specializes in delivering innovative Health IT solutions that are both cutting-edge and impactful.
Throughout her career, Poornima has been dedicated to creating a customer-first and people-first environment, where trust, empathy, and teamwork are at the forefront. At USA InfoTech, Poornima and her team pride themselves on building strong, trusted teams and establishing process-oriented methodologies that can adapt to the ever-evolving technology landscape.
By fostering an environment that prioritizes both customers and employees, Poornima is committed to building a business that is driven by technology but also deeply rooted in empathy and support for its people. Her goal is to inspire other women to take charge and create enterprises that make a lasting difference.
Chief Operating Officer
Balaji Bala is the Chief Operating Officer at USA InfoTech. Balaji is a Health IT Enthusiast with over 20 years of experience in the healthcare technology sector, specifically leading CMS and Health IT projects. With a proven track record in executive-level leadership roles across Project Management, Agile Development and Technical Leadership, He has consistently delivered results on large-scale federal projects.
He has led and motivated teams of over 100 technical professionals, driving complex, high-profile initiatives to successful outcomes. He’s passionate problem solver with a solution-oriented approach, known for delivering practical solutions to challenges that arise during the project lifecycle. His ability to remain focused on results ensures that projects are completed on time, within budget, and with a high standard of quality. With a strong foundation in leadership, Balaji effectively managed cross-functional teams, align strategic corporate initiatives with organizational goals, and empower others to perform at their best. His strengths lie in communication, interpersonal relationships, and negotiation, all of which contribute to his ability to foster collaboration and deliver exceptional outcomes.
Balaji is passionate about providing solutions that drive success and continuously seek to innovate in the evolving landscape of Health IT.
Executive Vice President
Marc Richardson serves as the Executive Vice President at USA InfoTech. He has spent over 28 delivering IT and Operations excellence in the Federal healthcare and human services sector, including most recently as a member of the Senior Executive Service at the Centers for Medicare and Medicaid Services (CMS), delivering innovative technical solutions and driving operational excellence for the Affordable Care Act Program and Healthcare.gov. As the EVP, Marc plays a pivotal role in shaping the strategic direction and operational success of USA InfoTech.
Marc oversees key business functions, client and partner relations, joint ventures, and technology expansion, ensuring alignment with the companys long-term goals. Marc drives innovation in healthcare technology solutions to meet the evolving needs of clients and the healthcare industry. As a USA InfoTech executive leadership team member, he works closely with the executive leadership team to set company policies, manage budgets, and optimize performance. Throughout his career, Marc has developed a reputation for building high-performing, diverse teams that come alongside our clients as mission partners to deliver excellence in all areas of mission accomplishment. This reputation has also earned him multiple Government and Industry-related awards, such as the HHS Secretary Award for Distinguished Service, CIO 100, CSO 50, Service to the Citizen Award, and the FORUM Health IT Innovation Award.
