Customer Service Representative

Posted: 05/15/2024
Location: London, KY
Seasonal, Hourly
Multiple positions

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Job Description
Excellent opportunity to work a 4 day workweek (10 hour days) and have 3 days off!!
Shift options are:
- Wed - Saturday from 8am - 6:30 pm with Sunday, Monday and Tuesday OFF OR
- Sunday - Wed from 8am - 6:30pm with Thurs, Fri, Sat OFF
Do you enjoy providing customer support to people in need? If so, USAInfo Tech has a great opportunity for you!
As a General Clerk II Seasonal, you will have the opportunity to support the Center for Medicare and Medicaid. Our General Clerk II will select from clearly defined processes to make simple changes and interpretations to consumer records by following easy-to-follow guides, manuals, and procedures at our London, KY location.
Bring your clerical and customer service skills to the team that helps the American people obtain affordable health care!

***Military Veterans and spouses are encouraged to apply***

In this role, you will:
Post information to agency records and modify forms or records.
Record and input information to internal database records.
Conduct outbound telephone calls.
Receives inbound telephone calls.
Working at the Mailroom facility in London, KY
Lifting trays (about 50lbs) of mails to distribute to workstations. Picking up and distributing completed work to Scan stations.
Perform data entry and retrieval and perform arithmetical computations.
Receive coaching/feedback and implement/take action to make changes as appropriate.
Participate in internal training through company Learning Management System and passing certification tests.
Adhere to service compliance requirements by completing training modules and passing annual re-certifications.
Maintain required production and quality standards as outlined by contract.
Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.
Effectively work in a team environment.
Demonstrate flexibility and ability to adapt to change.
Additional duties as assigned.
Schedule: Monday – Friday 8:45 AM – 5:15 PM

Required Skills:
High school diploma or equivalent, and one year of work experience in a similar job. Education beyond high school completion may substitute for experience.
Demonstrate clerical skills including data entry, typing and outbound telephone calls.
Demonstrate skills in using a personal computer including Microsoft Office Suite (Excel, Word, PowerPoint and Outlook), and phone.
Demonstrate ability to multitask using two computer screens and navigating between multiple software programs.
Provide telephone support utilizing clear and effective communication skills. Prior telephone experience is desired.
Demonstrate ability to work independently, performs as a self-starter, and meets critical deadlines.
Demonstrate ability to communicate effectively both orally and in written communication.
Display knowledge of business terminology, methods, and procedures; office procedures, and spelling, punctuation, grammar, and mathematics.
Demonstrate ability to prepare and maintain detailed records, files, and reports.
Demonstrate ability to type accurately at a speed consistent with work requirements.
Maintain confidential and sensitive information by following PII (Personal Identifiable Information) standards.
Demonstrate ability to work effectively and professionally with agency personnel.

Additional Requirements:

You must be able to commute to the office in London, KY and be able to work onsite as directed.
You have a defined work area in your home that is safe, reasonably quiet, and free from high traffic and the location of your computer screens are secure and free from potential prying.
You have a private location in your home to conduct confidential phone conversations.
Your home workstation is within 25 ft of your modem/router so you can plug in a network cable into your existing internet connection for best connectivity.
You must have your own physical and reliable internet access, which cannot be through satellite service (such as Direct TV) and WIFI which are not permissible.
Military Veterans and spouses are encouraged to apply.
Depending on hire date, seasonal employment typically ranges from three to six months in duration.
Candidates must live and work in the following Kentucky counties: Casey, Green, Knox, Laurel, Marion, McCreary, Pulaski, Taylor, Wayne, Whitley.
Candidates must be able to obtain and maintain a Public Trust clearance.
Candidates must have lived in the United States 3 out of the past 5 years.

Disclaimer: USA InfoTech is an Affirmative Action/Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.

If reasonable accommodation is needed, please contact inform your recruitment representative. USA InfoTech is committed to the full inclusion of all qualified individuals. As part of this commitment, USA InfoTech will ensure that persons with disabilities are provided reasonable accommodations.

How to Apply:

Send your resumes to jobs@usainfotech.com


Customer Service Supervisor

Posted: 11/06/2023
Location: London, KY
Seasonal, Temp-to-hire
Sun-Wed 4 10hr Shift - 8a-6:30p

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Job Description
Do you enjoy providing managing team and provide customer support to people in need? If so, USA InfoTech has a great opportunity for you!
USA Infotech is an women owned small business software development and consulting firm focused on providing our customers serving federal agency with highly specialized application support. We are rapidly growing as a result of our past performance with our clients, and we anticipate expanding further with our superior performing staff for our clients.
Bring your supervisor and customer service skills to the team that helps the American people obtain affordable health care!

In this role, you will:
Responsible for the coordination and supervision of a specific task or function for a non-technical contract or project with an emphasis on logistics, records management, human resources, or other administrative focus.
Ensure all activities are carried out in accordance with project commitments or specific objectives.
Supervise between 15 and 20 staff.
Responsible for day-to-day coordination and administration of tasks by ensuring quality and productivity standards are maintained while meeting client schedules.
Coordinates with other contract and subcontract personnel to ensure work moves smoothly from one functional area to another.
Works with project manager Prime Contractor, or Customer to prepare work schedules and man-hour estimates.
Ensures proper training of subordinates.
Maintains record of changes in instructions and ensures all team members are informed of changes.
Assigns and reviews subordinates’ performance. Prepares employee performance evaluations.
Ensures completion of administrative reporting, e.g., timecards, daily statistics, logs, and task narratives.
Responds to Customer, when and as determined by Prime Contractor and through Prime Contractor, and Prime Contractor requests and questions.
Assists with writing manuals and other documentation.
Responsible for status and task management reports for area of responsibility.
Sets up and manages project facilities as dictated by workload requirements.
Relies on experience and judgment to plan and accomplish goals.
A certain degree of creativity and latitude is required.
Leads and directs the work of others.

Required Skills:
Requires a bachelor’s degree; 2-4 years’ experience preferred.
Must have excellent Oral and Written communication skill.
Proficient in using a personal computer including Microsoft Office Suite (Excel, Word, PowerPoint and Outlook), and phone.
Demonstrate ability to communicate effectively both orally and in written communication.
Display knowledge of business terminology, methods, and procedures; office procedures, and spelling, punctuation, grammar, and mathematics.
Demonstrate ability to prepare and maintain detailed records, files, and reports.
Demonstrate ability to type accurately at a speed consistent with work requirements.
Maintain confidential and sensitive information by following PII (Personal Identifiable Information) standards.
Demonstrate ability to work effectively and professionally with agency personnel.

Additional Requirements:
You must be able to commute to the office in London, KY and be able to work onsite as directed for full time needs and/or Hybrid schedules depending.
You have a defined work area in your home that is safe, reasonably quiet, and free from high traffic and the location of your computer screens are secure and free from potential prying.
You have a private location in your home to conduct confidential phone conversations.
Your home workstation is within 25 ft of your modem/router so you can plug in a network cable into your existing internet connection for best connectivity.
You must have your own physical and reliable internet access, which cannot be through satellite service (such as Direct TV) and WIFI which are not permissible.
Military Veterans and spouses are encouraged to apply.
Depending on hire date, seasonal employment typically ranges from three to six months in duration.
Candidates must live and work in the following Kentucky counties: Casey, Green, Knox, Laurel, Marion, McCreary, Pulaski, Taylor, Wayne, Whitley
Candidates must be able to obtain and maintain a Public Trust clearance.
Must Pass Background Check, Drug Screening, and Credit Check.
Candidates must have lived in the United States 3 out of the past 5 years.

This is a temporary telecommuting position but may be required to work onsite depending on business needs. However, you will need to be available to return to onsite performance of duties as directed.
Seasonal employees may be offered the opportunity to become full-time employees subject to performance and position availability.

How to Apply:

Send your resumes to jobs@usainfotech.com


Test Automation Engineer

Posted: 06/21/2023
Location: Ellicott City, MD
Full time
One position

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Job Description
Primary Responsibilities:
Analyze, design, develop, test, implement, and support all phases of the development lifecycle of CMMI IV & V Automation Framework using Selenium Webdriver, ALM, JIRA, Eclipse, Firebug, Javascript, HTML, and VB. Develop Test Automation Frameworks and other IT solutions including direct application development of graphical user interfaces (GUI), business logic, data access, application interfaces and reporting functions in the full life cycle. Create and maintain test data set up for test execution. Perform Agile testing in a continuous deployment environment. Create, document, and maintain automation scripts and relative testing documents based on specifications. Execute test strategies for regression testing, negative testing, error or bug retests or usability. May require travel/relocation to unanticipated work locations within USA.

Requirements:
Require Master of Science in Computer Science, Information Systems/Technology, Electrical/Electronic Engineering, or related field and 2 years’ experience in the job offered, Software Developer/Engineer, Systems/Programmer Analyst, Consultant, or related field.


How to Apply:

Please mail your resume to USA InfoTech, Inc., 5012 Lindera Ct, Ellicott City, MD 21042




USA InfoTech is an Affirmative Action/Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.